We want you to love what you wear. Here is how our exchange process works.

HL NOVA Return and Exchange Policy

We want you to love what you wear. At HL NOVA we value relationships over transactions. Our brand tagline is Don’t just wear. Wear better. To keep our quality high and prices fair we work on a Made to Order model. This means your clothing primarily our T-shirts and shirts does not exist until you order it.

1. The Freshly Printed Commitment

Unlike big stores we do not keep bulk stock. Every T-shirt and shirt from our collection is printed the moment you click buy. Because these are created specifically for you we cannot accept returns or exchanges for change of mind or style preference.

If you ordered a Custom Product with your own design or text these are Final Sale. Since these are uniquely yours they cannot be restocked or sold to anyone else. Once a custom item is printed it is yours forever. Please double check your design and size before you confirm.

2. Size Issues and the Pass the Vibe Option

If your T-shirt or shirt does not fit right we have a unique way to help without the hassle of courier forms.

The Shortcut Keep the item and gift it to a friend or family member who would love it.

The Support Once you provide a photo of the fit issue we will give you a 50% discount code to order your perfect size immediately. It is faster and greener for the planet.

The Security To protect our small business this Pass the Vibe offer is valid only once per customer every year.

Measurement Verification If the T-shirt or shirt physically does not match our official size chart WhatsApp us a photo with a measuring tape showing the dimensions. Once verified by our production team we will replace it for free.

3. Defective or Damaged Items

We stand by our work. If your item arrives with a manufacturing defect we will help you.

Mandatory Unboxing Video: To claim a free replacement you must provide a continuous unboxing video showing the package being opened for the first time. This is a must to process a claim with our printing partners. If there is no video we cannot give a replacement.

24 Hour Window: Contact us via WhatsApp at +91-9634866610 or Email at help@hlnova.com within 24 hours of delivery.

Our Promise: If the error is from our side like the wrong file printed or damaged fabric we cover 100% of the replacement and shipping costs.

4. Failed Deliveries and RTO

If a courier cannot deliver your order due to a wrong address or unreachable phone it returns to our warehouse.

Original Shipping Original shipping charges are non refundable in any situation.

60 Day Hold We will keep your item safe for 60 days.

Reshipping You can have it sent again by paying a standard shipping fee. After 60 days unclaimed items are discarded and no refund can be issued.

How to Resolve an Issue

  1. WhatsApp us at +91-9634866610. This is the fastest way.

  2. Email us at help@hlnova.com.

  3. Include your Order ID and the unboxing video or photo proof.