Effective Date: August 08, 2025

Welcome to HL NOVA™. We are a brand based in Ghaziabad, UP, Bharat (India), dedicated to bringing you the best graphic T-shirts, hoodies, mugs, bottles, and tote bags. We also offer a customization platform where you can bring your own ideas to life.

We value your trust. This page explains simply and clearly how we handle your information when you visit or buy from our website.

1. Information We Collect

To process your order and give you a good experience, we need to collect a few things:

  • Your Contact Details: Name, shipping address, email, and phone number so we can deliver your products.
  • Your Account Info: If you create an account, we save your order history and contact details to make your next checkout faster.
  • Your Custom Designs: When you use our customization tool to upload images or text, we save these designs in your personal account history. This allows you to view or re-order your custom creations later. Only you have access to these saved designs in your account.

2. How We Use Your Information

We use your data for very specific reasons:

  • Processing Orders: To print, pack, and ship your ready-to-go or custom items to you.
  • Communication: To send you order updates, invoices, or customer support replies.
  • Improvement: We look at non-personal data (like which pages are most popular) to fix bugs and improve our website layout.

3. Payment Information

We use Razorpay to process all payments.

  • Important: HL NOVA does not store your credit card, debit card, or banking passwords.
  • When you pay, the transaction happens securely through Razorpay’s encrypted system. We only receive a confirmation that the payment was successful so we can start your order.

4. Cookies and Tracking

We use Google Analytics to understand how people use our website, for example, which T-shirt designs are trending or which pages people visit the most. This data is anonymous and helps us make the store better for you.

  • In the future, we may use Google Ads to show you relevant products.
  • You can clear your browser cookies at any time if you prefer not to be tracked.

5. Sharing Your Information

We do not sell your personal data to anyone. We only share necessary details with the partners who help us run the business:

  • Delivery Partners: We must share your name, address, and phone number with our courier service so they can deliver your package.
  • Legal Requirements: If Indian laws or government authorities legally require it, we may have to disclose information.

6. Security

We take the safety of your data seriously. Your personal details and custom designs are stored securely. However, please remember that no method of transmission over the Internet is 100% perfect, but we do our best to protect you.

7. Age Restriction

Our website is intended for users who are 18 years or older. If you are under 18 (for example, 14+), you may browse and use our customization tools only with the involvement and permission of a parent or guardian.

Get In Touch

We’d love to hear from you! Whether you have a question about a custom print, need help with an order, or just want to say hi, our team is ready.

📞 WhatsApp / Call Us: +91-9634866610 (Available Mon-Sat, 10 AM – 6 PM)

📧 Email Us: help@hlnova.com

📍 Location: Ghaziabad, Uttar Pradesh, Bharat (India)

📱 For offers & NEW Drops update, follow us:

→ Instagram: https://www.instagram.com/stayhlnova/

→ Facebook: https://www.facebook.com/stayhlnova

→ X: https://x.com/stayhlnova

→ Pinterest: https://www.pinterest.com/stayhlnova/

→ Telegram: https://t.me/stayhlnova

→ LinkedIn: https://www.linkedin.com/company/stayhlnova

→ Website: https://hlnova.com/

At HL NOVA, your privacy is as important to us as the quality of our prints. We are committed to keeping your personal data safe so you can shop and create with total confidence. Thank you for trusting us with your business.